Custom Bespoke Handmade Shoes Purchase Policy
Thank you for considering Leolo Shoes for your bespoke footwear needs. We are dedicated to providing a personalized and exceptional experience by purchasing custom handmade shoes. Please review our purchase policy to understand our procedures and terms.
1. Measurement and Fitting
- Accurate Measurement: Comprehensive measurements of your feet are essential for a perfect fit. Ideally you can stop by our Seattle workshop location for comprehensive measurements before production begins, otherwise here are instructions for remote measurements.
- Fitting Sessions: If you're in Seattle, fitting sessions can be scheduled here.
2. Production and Time Frame
- Production Timeline: The production of your custom bespoke shoes typically takes 6 months. This timeframe may vary based on the design complexity and current production schedule.
- Delays: While we strive to adhere to the estimated timeframe, unforeseen delays may occur. We will keep you informed of any changes to the expected delivery date.
3. Pricing and Payment
- Pricing: The cost of bespoke handmade shoes is determined based on design complexity, materials, and customization options.
- Payment Terms: Full payment is required to initiate production.
4. Cancellations and Refunds
- Cancellations: Cancellations made within 7 days will be fully refunded. Cancellations made after this period, but before production begins, will be reimbursed at 50%.
- Refunds: Due to the custom nature of bespoke shoes, refunds are not available once production has commenced. Should there be any issues with the final product, please get in touch with us to discuss potential adjustments or resolutions.
5. Aftercare and Adjustments
- Aftercare: To ensure the longevity of your bespoke shoes, we provide detailed care instructions. Proper maintenance is essential to preserving the quality and appearance of your footwear.
- Adjustments: If you experience any issues with fit or comfort after receiving your shoes, please get in touch with us within ten days to arrange for necessary adjustments. We are committed to addressing any concerns to ensure your complete satisfaction.
6. Delivery and Pickup
- Delivery Options: We offer standard and expedited shipping for your convenience. Standard shipping within the US will be free. International shipping costs will be determined at the time of shipment.
- Pickup: If you prefer to pick up your shoes in person, please schedule a pickup appointment once your shoes are ready. We will notify you when your order is complete.
7. Contact Information
For inquiries, additional information, or to schedule a consultation, please get in touch with us at:
Email: info@leoloshoes.comPhone: 206.919.5645
Address: 93 Pike St., Unit 103, Seattle, WA 98101
Thank you for choosing Leolo Handmade Shoes for your bespoke footwear. We look forward to crafting custom handmade shoes that reflect your style and meet your exacting standards.
Warm regards,
Leanne Corcoran
Owner, Leolo Handmade Shoes